Module 10: Retract a Sent Message

Step by Step:

If you and your recipients are all on Microsoft Exchange and in the same organization, you can recall or replace an email message that you sent.

1. Select File > Info.
2. Under Account Information, make sure the account you sent the email from is selected.
   If your account is a Microsoft Exchange account and your email message recipients are all on the same email system, you can use recall or replace.
   If your account is a MAPI or POP account, recall won't work.
3. Select the Back button  .
4. In the navigation pane, select the Sent Items folder.
5. Double-click the email message that you want to recall or replace.
6. Select Message > Actions > Recall This Message.
   Or, select File > Info > Resend or Recall > Recall This Message...
7. In the Recall This Message box, select an option:
   
   1. Select Delete unread copies of this message to recall the sent message.
   2. Select Delete unread copies and replace with a new message to replace the sent message with a new message.
8. Select the Tell me if recall succeeds or fails for each recipient check box.
9. Select OK.
   NOTE: If you selected Delete unread copies and replace with a new message, the original message opens for editing. When you select Send, the original email message will be deleted from the recipient’s mailbox and replaced with the newly edited one.